Silver Surfer® Vaporizer 3 Year and Extended Warranty
7th Floor provides a FREE 3 year warranty on all electrical parts, and a 30 day warranty for all glass on the SSV unit*. To make a claim on the glass you must take a picture of the damaged piece and send it to: firstname.lastname@example.org. We appreciate your honesty in making these claims. If anything happens within the warranty period, you can send it in to 7th Floor and we will resolve the issue**.
In addition to our standard 3 year warranty, we now offer a 10 YEAR and LIFETIME warranty option for the SSV. These can be purchased when first ordering your vaporizer (extra benefits included). If you already own an SSV, you can still purchase the extended warranty. This warranty does not cover normal wear and tear. It also does not cover malicious intent such as: driving a car over the unit or dropping the SSV from any significant height.
Currently we have 3 test models that have been constantly running for over 8 years and are still performing just as strong as day one. You are always welcome to come see the original in our shop. Simply, the SSV has been designed to last for many worry free years!
Silver Surfer® Vaporizers purchased from Ebay that are NOT sold under the 7thFloorSales account are not covered by warranty in any way, shape or form. Also, vaporizers purchased from the following are NOT covered by our warranty.
We strongly advise against purchasing the Silver Surfer® vaporizer from these sellers:
- -dabuddhavaporizer.net (despite the name, this is NOT a 7th Floor, LLC site)
Note: You must create an account and be logged in to the site (and each of our other 7th Floor Sites) in order for the discount to activate. Your discount will not work if you are not logged in. Codes take between 48 and 72 hours to be activated.
Sending Your Unit in for Repair
What is required for repair work?
Shipping costs for repairs must be prepaid before sending in your unit. You must call or email customer service at 866-835-6418 or email@example.com. Once payment is made for shipping, we will email you a return shipping label that is required for sending a unit in for repair. Packages that do not have one of these shipping labels will be refused.
When sending your SSV unit in for repair you will need to do the following:
-Remove the glass heater cover and knob. (This is done by gently twisting and pulling straight up)
-Clean the unit of all residue (if it is not cleaned there will be an additional $10 charge)
-Include: a note explaining the issue you are experiencing, your return name and address, and email address for confirmation of receipt.
Do not send any glass accessories with the unit, these will not be returned to you and you will be responsible for replacing them.
*This refers to the heater cover and knob only
**7th Floor inspects all custom glass before shipping it to our customers, we understand that things can get broken in shipment, as long as we are contacted immediately after the damaged product is received we will solve any issues that arise to the best of our ability.
To make a claim under the limited warranty, you must provide a copy of your purchase receipt or prove date of purchase. To make a claim contact the Company at 866-835-6418 or email firstname.lastname@example.org, subject: “silver surfer warranty.” To make a claim on the glass you must take a picture of the damaged piece and send it to email@example.com within 30 days of delivery.
Shipping costs for repairs must be prepaid before sending in your SSV. You must call or email customer service at 866-835-6418 or firstname.lastname@example.org. Once payment is made for shipping, the Company will email you a return shipping label that is required for sending an SSV in for repair. Packages that do not have a Company-provided shipping label will be refused. When sending your SSV in for repair you will need to do the following: -Remove the glass heater cover and knob (this is done by gently twisting and pulling straight up); -Clean the SSV of all residue (if it is not cleaned there will be an additional $10 charge); -Please include a note explaining the issue you are experiencing, your return name and address, and email address for confirmation of receipt.
DO NOT send any glass accessories with the unit; these will not be returned to you and you will be responsible for replacing them.
Limitation of Liability
The user of the SSV assumes full liability for improper usage of the SSV. Purchaser’s exclusive remedy for claims arising out of or relating to the SSV shall be for actual damages, and the Company’s liability for all losses and damages of any type whatsoever, whether on account of negligence, breach of warranty or otherwise, shall in no event exceed the purchase price of the SSV with respect to which such losses or damages occur, or at the option of the Company the repair or replacement of the SSV. In no event shall the Company be liable for indirect, special, consequential or incidental damages of any type whatsoever, including but not limited to damages for loss of profits, revenue, goodwill or use, incurred by Purchaser or any third party, whether in an action in contract, tort, strict liability or imposed by statute or otherwise. The limitation of warranties, damages and liability set forth above is intended to apply to the greatest extent permitted by law.
WARNING! Opening the SSV and tampering with wires voids the warranty. There is no reason to open the SSV unless changing its base. If you change the SSV’s base, do not move wires around - doing so could reposition the heating element. All service work is only to be done by the Company or authorized servicers.
Statements made herein have not been evaluated by the U.S. Food and Drug Administration. The SSV is not intended to diagnose, treat, cure or prevent any disease. Statements made herein are for informational purposes only, as we are not advising or prescribing herbs for any medical condition or specific use. Know the published dosage and effects of every herb you ingest. Certain plant materials when vaporized may emit toxic or flammable vapors, and the manufacturer disclaims any materials other than those listed in our literature. Herbal vaporizers are intended only for responsible adults 18 and older. The SSV is not to be used for illegal purposes. It is up to users to know whether the device is legal in their state.
Limited Lifetime Warranty
7th Floor, LLC (the “Company”) warrants to the original purchaser only (the “Purchaser” or “you”) that the SSV will, except for glass and electronics, be free from defects in material and workmanship under normal use and service for the Purchaser’s life. The Company warrants electrical parts for three years and glass components for 30 days against manufacturing defects, accidental glass breakage not included. Warranty periods commence upon delivery of the SSV. Upon delivery, the Purchaser must immediately inspect the SSV for conformity and visible defects. If, during any applicable warranty period: (i) the Company is notified promptly in writing upon discovery of any defect in the SSV, including a detailed description of such defect; (ii) other than claims for glass, the Purchaser returns the SSV to the Company at the Company’s facility as provided in “Warranty Claims” below; and (iii) the Company’s examination of the SSV discloses to the Company’s satisfaction that the SSV is defective and such defects are not caused by accident, abuse, misuse, neglect, alteration, normal wear and tear, improper testing, or use contrary to any instructions issued by the Company, then within a reasonable time the Company shall (at its sole option) either repair, replace or credit the purchaser for the SSV at no charge other than shipping. The performance of this warranty does not extend the warranty period for any SSV beyond that period applicable to the SSV originally delivered. This limited warranty excludes defects due to normal wear and tear or deterioration, or products that have been subject to misuse, mishandling, accident, alteration, neglect, or abuse. Furthermore, this limited warranty shall not apply to the use of products in any application or environment that is not within the Company’s specifications or in the event of any act, error, neglect or default of the Purchaser or other users.
THE FOREGOING LIMITED WARRANTY CONSTITUTES THE COMPANY’S EXCLUSIVE LIABILITY, AND THE EXCLUSIVE REMEDY OF PURCHASER, FOR ANY BREACH OF ANY WARRANTY OR OTHER NONCONFORMITY OF PRODUCTS. THIS WARRANTY IS EXCLUSIVE, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED.
The Purchaser acknowledges that except for such limited warranty, the SSV is provided “as is.”